When I first stepped into leadership in my business, I thought I had it covered.
I had vision. I had goals. I was passionate and driven and ready to bring people along for the ride.
What I didn’t have? A clue about management.
I honestly thought leadership and management were the same thing. That setting the strategy was enough and that once I’d mapped out the big, bold vision, my team would just… get it.
I came across a stat recently that made me do a double-take: 👉 58% of customers won’t return after a bad experience. And yet… only 42% of businesses are consistently asking for feedback.
That means most of us are crossing our fingers and hoping we’re getting it right. And look, I don’t know about you—but “hope” is not the growth strategy I’m aiming for.
Have you ever had a truly terrible customer experience? I mean the kind that leaves you thinking, “Can you believe that just happened?” And then you tell everyone about it.
Now flip that.
Have you ever had an experience so unexpectedly delightful that you couldn’t stop smiling and couldn’t wait to tell someone?
That’s exactly what happened at the Roar Awards back in June. Many of us were staying at The Calile Hotel in Brisbane, which hosted the event. And let me tell you, they know how to do service.
Let’s talk about something that often sneaks into our businesses wearing a responsible-looking blazer: playing small.
We tell ourselves we’re “being careful with money” by not hiring help. That we’re “being strategic” by holding off on that new offer. That “slow and steady wins the race,” so there’s no need to push forward right now.
Let me say the quiet part out loud: your customers have changed.
They’re busier. They’re savvier. They’ve got Google in their pocket and expectations higher than ever.
Gone are the days when a beautifully written blog and a heartfelt “about” page was enough to win their trust. These days? People are reading your content in a dentist’s waiting room or between school pick-up and dinner prep. If it’s not fast, clear, and easy to engage with… it’s gone.
I created a workbook. It’s called A Busy Business Woman’s Guide to Getting Super Organised. Here’s everything you need to know about the book and how it could help you in your business. What inspired the creation of this workbook? I created this workbook based on the worksheets I use in my one-on-one coaching sessions. […]
As the holiday season approaches, it’s crucial to prepare for some well-deserved time off. If you’re like me, you’ve probably been categorising your tasks into ‘pre-Christmas’ and ‘post-Christmas’ lists. I’m gearing up for a three-week break, and there are a few key things I’m focusing on to ensure a smooth transition. Here are the three […]
Finding money at this time of year can be really difficult…But you know what makes it more difficult? 👇 Not understanding your business finances! How much you’re earning How much you can afford to take out of the business When the next bill needs to be paid Now if that’s you… ZERO judgement! In the […]
